Product Enquiries

General product Information

• Are the colours online true to life?
• Are Koala product covers removable?
• Where can I try Koala products? Is your showroom open?
• Where are your products made?
• Where are Koala products designed?

Beds, Bedding & Mattresses

• How do I return my pillow or linen?
• How do I return my mattress or bed base?
• When will I receive my pillow or linen?
• When will I receive my bed base?

Sofas & Armchairs

• How do I return my sofa, sofa bed or armchair?
• When will I receive my sofa?
• What to do if I find my sofa or armchair is pilling?
• What is the recommended weight capacity for Sofas and Armchairs?
• How do I protect and clean my sofa?

Desks, Tables & Chairs

• What is the recommended weight capacity for Office and Dining Chairs?
• Have the chairs been tested for VOC's (Volatile Organic Compounds)?

Storage & Organisation

Homewares