Looking for information on how to return your rug, desk, chair, table, bookshelf or other Koala product? You've come to the right place!
For returns within the 120 night trial and products under warranty, let our customer service team know via our contact form.
We will get back to you as soon as we can. This is usually same business day.
How does is work?
For large furniture items (mattress, bed base, sofa) in Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot.
For pillows and sheets, we’ll give you a replied paid address for you to mail back your product to us.
Need more info?
How does the 120-night trial work?